/* Besa Yem destek hattı (asistan). Renkler temanın kırmızısı ve koyusu. */
.bs-ai{--bs-kirmizi:#ed1c24;--bs-kirmizi-koyu:#c5121a;--bs-koyu:#1d1d1d;--bs-gri:#434b53;--bs-gri-2:#6b6b6b;--bs-zemin:#f3f4f5;--bs-cizgi:#e3e5e8;--bs-beyaz:#fff;--bs-wa:#1faf55;--bs-wa-koyu:#18994a;
  position:fixed;right:max(20px, env(safe-area-inset-right));bottom:max(20px, env(safe-area-inset-bottom));z-index:9990;font-family:'Montserrat',Arial,sans-serif;font-size:16px;line-height:1.5;color:var(--bs-koyu);text-align:left}
.bs-ai *,.bs-ai *::before,.bs-ai *::after{box-sizing:border-box}
.bs-ai button{font-family:inherit;cursor:pointer;float:none}
.bs-ai svg{display:block}
.bs-sr{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.bs-ai-sol,.bs-ai-sag{display:none}

/* açma düğmesi */
.bs-ai-ac{position:relative;display:flex;flex-direction:column;align-items:flex-end;border:0;padding:0;margin:0;background:none;color:inherit}
.bs-ai-etiket{display:flex;flex-direction:column;align-items:flex-end;margin:0 0 14px;padding:10px 16px 10px 18px;background:var(--bs-koyu);color:var(--bs-beyaz);border-radius:14px 14px 4px 14px;box-shadow:0 18px 40px -12px rgba(0,0,0,.5);text-align:right;
  opacity:0;transform:translateY(10px) scale(.96);transform-origin:right bottom;transition:opacity .4s, transform .5s cubic-bezier(.2,1.4,.4,1)}
.bs-ai.bs-goster .bs-ai-etiket{opacity:1;transform:none}
.bs-ai-etiket b{font-size:16px;font-weight:700;line-height:1.25}
.bs-ai-etiket span{display:flex;align-items:center;gap:7px;font-size:14px;color:rgba(255,255,255,.78);margin-top:3px}
.bs-ai-etiket span::before{content:"";width:8px;height:8px;border-radius:50%;background:#3bd16f;box-shadow:0 0 8px #3bd16f}
.bs-ai-yuvar{position:relative;width:72px;height:72px;flex:none;border-radius:50%;display:grid;place-items:center}
.bs-ai-yuvar::after{content:"";position:absolute;inset:-6px;border-radius:50%;border:2px solid rgba(237,28,36,.45);animation:bs-halka 2.6s ease-out infinite}
@keyframes bs-halka{0%{transform:scale(.85);opacity:.9}100%{transform:scale(1.25);opacity:0}}
.bs-ai-cekirdek{position:relative;z-index:1;width:64px;height:64px;border-radius:50%;display:grid;place-items:center;color:var(--bs-beyaz);
  background:radial-gradient(circle at 30% 25%, #ff5a5f 0%, var(--bs-kirmizi) 55%, #b80f16 100%);box-shadow:0 14px 30px -8px rgba(0,0,0,.45), inset 0 1px 0 rgba(255,255,255,.35);transition:transform .25s}
.bs-ai-cekirdek svg{width:32px;height:32px}
.bs-ai-ac:hover .bs-ai-cekirdek{transform:scale(1.06)}
.bs-ai-rozet{position:absolute;top:-2px;right:-2px;z-index:2;min-width:24px;height:24px;padding:0 6px;border-radius:12px;background:var(--bs-koyu);color:var(--bs-beyaz);font-size:14px;font-weight:700;display:grid;place-items:center;box-shadow:0 0 0 3px var(--bs-beyaz)}
.bs-ai.bs-acik .bs-ai-ac{display:none}

/* pencere */
.bs-ai-panel{position:fixed;right:max(20px, env(safe-area-inset-right));bottom:max(20px, env(safe-area-inset-bottom));width:min(420px, calc(100vw - 32px));height:min(680px, calc(100vh - 40px));
  display:flex;flex-direction:column;background:var(--bs-zemin);border-radius:20px;overflow:hidden;
  box-shadow:0 40px 80px -20px rgba(10,12,16,.5), 0 0 0 1px rgba(29,29,29,.08);
  transform-origin:bottom right;opacity:0;transform:translateY(16px) scale(.92);pointer-events:none;visibility:hidden;
  transition:opacity .28s, transform .42s cubic-bezier(.2,1.2,.35,1), visibility 0s .42s}
@supports (height:100svh){.bs-ai-panel{height:min(680px, calc(100svh - 40px))}}
.bs-ai.bs-acik .bs-ai-panel{opacity:1;transform:none;pointer-events:auto;visibility:visible;transition:opacity .28s, transform .42s cubic-bezier(.2,1.2,.35,1), visibility 0s}
.bs-ai-bas{position:relative;display:flex;align-items:center;gap:12px;padding:16px 14px 16px 16px;background:var(--bs-koyu);color:var(--bs-beyaz)}
.bs-ai-bas::after{content:"";position:absolute;left:0;right:0;bottom:0;height:3px;background:var(--bs-kirmizi)}
.bs-ai-avatar{width:46px;height:46px;flex:none;border-radius:50%;display:grid;place-items:center;background:var(--bs-kirmizi);color:var(--bs-beyaz)}
.bs-ai-avatar svg{width:24px;height:24px}
.bs-ai-kim{flex:1;min-width:0}
.bs-ai-kim b{display:block;font-size:17px;font-weight:700;line-height:1.25}
.bs-ai-kim span{display:flex;align-items:center;gap:7px;font-size:14px;color:rgba(255,255,255,.78)}
.bs-ai-kim span::before{content:"";width:8px;height:8px;border-radius:50%;background:#3bd16f;flex:none}
.bs-ai-ikon{width:40px;height:40px;flex:none;border:0;border-radius:50%;background:rgba(255,255,255,.1);color:var(--bs-beyaz);display:grid;place-items:center;padding:0}
.bs-ai-ikon:hover{background:rgba(255,255,255,.2)}
.bs-ai-ikon svg{width:20px;height:20px}
.bs-ai-akis{flex:1;overflow-y:auto;padding:18px 14px 8px;display:flex;flex-direction:column;gap:10px;scroll-behavior:smooth;overscroll-behavior:contain}
.bs-msj{max-width:88%;padding:11px 14px;border-radius:16px;font-size:15px;line-height:1.55;animation:bs-gir .32s cubic-bezier(.2,1,.4,1) both;word-wrap:break-word}
@keyframes bs-gir{from{opacity:0;transform:translateY(8px)}}
.bs-msj-bot{align-self:flex-start;background:var(--bs-beyaz);border-bottom-left-radius:5px;box-shadow:0 1px 0 rgba(29,29,29,.06)}
.bs-msj-ben{align-self:flex-end;background:var(--bs-koyu);color:var(--bs-beyaz);border-bottom-right-radius:5px}
.bs-msj-acil{background:#fff1f1;box-shadow:inset 3px 0 0 var(--bs-kirmizi)}
.bs-msj b{font-weight:700}
.bs-msj ul{margin:6px 0 0;padding-left:18px}
.bs-msj li{margin:2px 0;list-style:disc}
.bs-yaziyor{align-self:flex-start;display:flex;gap:5px;padding:15px 17px;background:var(--bs-beyaz);border-radius:16px;border-bottom-left-radius:5px}
.bs-yaziyor i{width:8px;height:8px;border-radius:50%;background:#9aa2ae;animation:bs-zipla 1s infinite}
.bs-yaziyor i:nth-child(2){animation-delay:.15s}.bs-yaziyor i:nth-child(3){animation-delay:.3s}
@keyframes bs-zipla{30%{transform:translateY(-5px);background:var(--bs-kirmizi)}}
.bs-secenekler{display:flex;flex-direction:column;align-items:stretch;gap:8px;margin:4px 0 6px;animation:bs-gir .32s .05s cubic-bezier(.2,1,.4,1) both}
.bs-secenek{display:flex;align-items:center;gap:12px;text-align:left;width:100%;padding:11px 13px;margin:0;border-radius:14px;border:1.5px solid var(--bs-cizgi);background:var(--bs-beyaz);color:var(--bs-koyu);font-size:15px;font-weight:600;line-height:1.3;transition:border-color .15s, background .15s, transform .15s}
.bs-secenek:hover{border-color:var(--bs-kirmizi);transform:translateX(2px)}
.bs-secenek .bs-si{width:36px;height:36px;flex:none;border-radius:10px;display:grid;place-items:center;background:#fdeaea;color:var(--bs-kirmizi)}
.bs-secenek .bs-si svg{width:20px;height:20px}
.bs-secenek.bs-acil{border-color:rgba(237,28,36,.5)}
.bs-secenek.bs-acil .bs-si{background:var(--bs-kirmizi);color:var(--bs-beyaz)}
.bs-secenek small{display:block;font-size:14px;font-weight:500;color:var(--bs-gri-2);margin-top:2px}
.bs-secenekler.bs-sira{flex-direction:row;flex-wrap:wrap}
.bs-secenekler.bs-sira .bs-secenek{width:auto;padding:9px 14px;border-radius:999px}
.bs-ozet{align-self:stretch;background:var(--bs-beyaz);border-radius:16px;padding:15px;border:1.5px solid var(--bs-cizgi);animation:bs-gir .32s cubic-bezier(.2,1,.4,1) both}
.bs-ozet h4{margin:0 0 10px;padding:0;font-size:16px;font-weight:700;color:var(--bs-koyu);text-transform:none}
.bs-ozet dl{margin:0;display:grid;grid-template-columns:auto 1fr;gap:6px 12px;font-size:15px}
.bs-ozet dt{color:var(--bs-gri-2)}
.bs-ozet dd{margin:0;font-weight:600;word-break:break-word}
.bs-dugmeler{display:flex;flex-direction:column;gap:10px;margin-top:14px}
.bs-btn{display:flex;align-items:center;justify-content:center;gap:10px;min-height:48px;padding:0 20px;border-radius:999px;font-weight:700;font-size:16px;text-decoration:none!important;border:2px solid transparent;transition:background .2s,color .2s,border-color .2s}
.bs-btn svg{width:20px;height:20px;flex:none}
.bs-btn-wa{background:var(--bs-wa);color:var(--bs-beyaz)!important}
.bs-btn-wa:hover{background:var(--bs-wa-koyu)}
.bs-btn-amber{background:var(--bs-kirmizi);color:var(--bs-beyaz)!important}
.bs-btn-amber:hover{background:var(--bs-kirmizi-koyu)}
.bs-btn-mavi{background:var(--bs-kirmizi);color:var(--bs-beyaz)!important}
.bs-btn-mavi:hover{background:var(--bs-kirmizi-koyu)}
.bs-btn-koyu{border-color:var(--bs-koyu);color:var(--bs-koyu)!important;background:transparent}
.bs-btn-koyu:hover{background:var(--bs-koyu);color:var(--bs-beyaz)!important}
.bs-ai-link{color:var(--bs-kirmizi)!important;font-weight:700;text-decoration:none}
.bs-ai-link:hover{text-decoration:underline}
.bs-ai-sayfalar{list-style:none;margin:6px 0 0!important;padding:0!important}
.bs-ai-sayfalar li{padding:4px 0;list-style:none!important}
.bs-ai-giris{display:flex;gap:8px;padding:12px;margin:0;background:var(--bs-beyaz);border-top:1px solid var(--bs-cizgi)}
.bs-ai-giris input{flex:1;min-width:0;width:auto;height:48px;margin:0;border:1.5px solid var(--bs-cizgi);border-radius:999px;padding:0 18px;font:inherit;font-size:16px;background:var(--bs-zemin);color:var(--bs-koyu);box-shadow:none}
.bs-ai-giris input:focus{outline:none;border-color:var(--bs-kirmizi);background:var(--bs-beyaz)}
.bs-ai-giris button{width:48px;height:48px;flex:none;border:0;border-radius:50%;background:var(--bs-kirmizi);color:var(--bs-beyaz);display:grid;place-items:center;padding:0}
.bs-ai-giris button:hover{background:var(--bs-kirmizi-koyu)}
.bs-ai-giris button svg{width:20px;height:20px}
.bs-ai-not{display:flex;flex-wrap:wrap;align-items:center;justify-content:center;gap:6px 10px;font-size:15px;font-weight:600;color:var(--bs-koyu);padding:2px 12px 12px;background:var(--bs-beyaz);text-align:center}
.bs-ai-not a{display:inline-flex;align-items:center;gap:7px;padding:8px 16px;border-radius:999px;background:var(--bs-koyu);color:var(--bs-beyaz)!important;text-decoration:none;font-size:16px;transition:background .2s}
.bs-ai-not a:hover{background:var(--bs-kirmizi)}
.bs-ai-not a.bs-not-whatsapp{background:var(--bs-wa)}
.bs-ai-not a.bs-not-whatsapp:hover{background:var(--bs-wa-koyu)}
.bs-ai-not a svg{width:17px;height:17px;flex:none}

/* sol altta */
.bs-ai.bs-sol{right:auto;left:max(20px, env(safe-area-inset-left))}
.bs-ai.bs-sol .bs-ai-ac,.bs-ai.bs-sol .bs-ai-etiket{align-items:flex-start;text-align:left}
.bs-ai.bs-sol .bs-ai-etiket{border-radius:14px 14px 14px 4px;transform-origin:left bottom}
.bs-ai.bs-sol .bs-ai-panel{right:auto;left:max(20px, env(safe-area-inset-left));transform-origin:bottom left}

@media (max-width:560px){
  body{padding-bottom:64px}
  .bs-ai-panel,.bs-ai.bs-sol .bs-ai-panel{left:0;right:0;bottom:0;width:100%;height:100%;border-radius:0}
  /* telefonda alta yapışık sekme */
  .bs-ai:not(.bs-acik),.bs-ai.bs-sol:not(.bs-acik){left:0;right:0;bottom:0;display:flex;justify-content:center;pointer-events:none}
  .bs-ai-ac,.bs-ai.bs-sol .bs-ai-ac{pointer-events:auto;flex-direction:row;align-items:center;gap:14px;padding:6px 22px max(8px,env(safe-area-inset-bottom));background:var(--bs-koyu);border-radius:22px 22px 0 0;box-shadow:0 -12px 30px -14px rgba(0,0,0,.5)}
  .bs-ai-etiket,.bs-ai.bs-goster .bs-ai-etiket{display:none}
  .bs-ai-sol,.bs-ai-sag{display:block;color:var(--bs-beyaz);font-size:15px;font-weight:700;letter-spacing:.02em}
  .bs-ai-yuvar{width:58px;height:58px;margin-top:-22px}
  .bs-ai-yuvar::after{inset:-4px}
  .bs-ai-cekirdek{width:54px;height:54px;box-shadow:0 0 0 4px var(--bs-koyu)}
  .bs-ai-cekirdek svg{width:27px;height:27px}
  .bs-ai-rozet{min-width:20px;height:20px;font-size:12px;box-shadow:0 0 0 2px var(--bs-koyu);background:var(--bs-kirmizi)}
}
@media (prefers-reduced-motion:reduce){
  .bs-ai *,.bs-ai *::before,.bs-ai *::after{animation:none!important;transition:none!important}
}